What are the common causes?
Here are the common causes:
- Computer is off or in sleep mode.
- Web connector is not running.
- Order does not have ShipStation as the class.
- Delay. The connector sends us orders and we queue them up. We sync them every fifteen minutes.
- Invalid address. If you enter Joe Smith with no address, then the order will fail to sync.
First, you must stop your scheduled task from running:
- On the Connex configure page, click submit.
- Go to connexforquickbooks.com/tasks.
- Next your OrdersToECommerce task, click on/off.
- In QB, change the memo field on the order.
- Run the web connector.
- Email us.