The receipt is not balanced

What does this error mean?

This error means your website and QuickBooks have calculated a different total for the same order. QuickBooks POS must receive an order that is paid in full. This error usually occurs with tax rounding issues. Here is an example:

Error 20004 : While trying to Add a(n) SalesReceipt with name or order number of 9642, QB responded The receipt is not balanced. Undefined amount is -0.01.

If your order total was $2.375, both your website and QuickBooks must charge the customer $2.38. 

Another reason are grouped items in QuickBooks. The price of a grouped item is the sum of its child items. If your website charges $90 and QuickBooks calculates $100, then the order will fail to sync.

How do I resolve this issue?

Connex for QuickBooks will log these errors and resync the sale, if you run your web connector. Connex will add a discount or add a line item to balance the order. Here are some examples:

Can I see a list of transactions that will resync?

Here are the steps:

  1. Login to Connex.
  2. Select your connection at the my connections page.
  3. Click configure.
  4. Go to the price correction report.

Here is an example report.



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