What info should I submit to technical support?

I am syncing orders from my website to QB. What info do you need?

So we can best assist you, follow these steps:

  1. Email support AT jmawebtechnologies.com. Mention you use Connex for QuickBooks. If you are using our contact form, there is no need to email us. The form will send the email.
  2. Send us your Connex user name, which you enter at connexforquickbooks.com/login
  3. What connection is causing the error? Please list the website and connection name from the my connections page.
  4. Send copies of the order from your ordering solution and QB. You can use SnagIt, or any other screenshot program, to take screenshots. 
  5. Point out what is wrong. For example, the shipping amount is missing.
  6. Make sure your screenshots contain the order number, date, and customer name.

I am syncing inventory or orders from QuickBooks. What do I need to do?

When you send us orders, they are held in a queue and Connex processes them. You must stop the processing of orders, so they stay in the queue. Here are the steps:

  1. Login to Connex for QuickBooks.
  2. Go to the task page.
  3. Delete all tasks that have your e-commerce solution name. By removing the tasks, Connex will hold everything it receives in the queue.
  4. Open QuickBooks.
  5. Open the inventory item or order.
  6. If you are syncing orders, add test to the memo. Click save. Remove test and click save again. If you are syncing inventory, add test to the item purchase description.
  7. Run your QuickBooks web connector.
  8. At Connex, click configure my connections.
  9. For orders, go to the pending transaction page and ensure your data exists. For inventory, go to the pending inventory page.

Here is the end result for orders:

example_ods.png

 

Have more questions? Submit a request
Powered by Zendesk