How do refunds work with QB POS?

How do I sync returns to QB?

Here are the steps:

  1. On the Connex configure page, click the advanced tab.
  2. Check sync refunds to QB.
  3. Click save and sync.

If I have no matching order to return, will Connex sync the refund?

There must be a sales receipt in QuickBooks, so Connex can match the refund. Our software must insert the sales receipt first, then the refund.

Can I see a sample refund?

Yes, click here to see a refunded transaction. It enters QB as a return.

Can I do partial refunds?

Yes, please see this sample.

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