What does "Specified in the Request Cannot Be Found" error mean?

Problem

You have a payment matching an order in QuickBooks. The payment is for Joe Smith. In QuickBooks, the customer is Smith, Joe. Payments must match the customer name and order number exactly.

Solution

In QuickBooks, double click the customer. Change the name to match the name on the payment. If you're using last name first name, make sure the customer in QB's name is last name, first name. 

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