List Element is already in use
There are three things to check if you see this message:
- Is the customer or product inactive?
- Does the customer exist as an employee or vendor?
- Does the letter casing of the customer or product match the letter casing in QuickBooks?
Is the customer or product inactive in QuickBooks? If yes, reactivate it.
To check for inactive customers, follow these steps:
- In QuickBooks, go to Customers> Customer Center.
- Under the Customer & Jobs tab you will see a list of all your customers.
- Change the view to All Customers.
If the customer is deactivated it will show with an X beside it. To reactivate it, double click on the customer and uncheck customer is inactive:
To check for inactive products, follow these steps:
- In QuickBooks, Go to Lists > Item Lists.
- At the bottom of the screen, check include inactive.
- Double-click on the product
- Uncheck item is inactive.
Does the customer exist as an employee or vendor?
If yes, then rename the customer in your ordering solution to match a QB customer name, (names are case-sensitive) and resync the order. Steps to resync the order can be found here: Manual Sync
To check to see if the customer exists as an employee or vendor, the steps are similar to customers and products.
- In QuickBooks, click on the Customer Center Tab or the Vendor Center Tab
- Change view to all.
If they do exist, you will either see the name on these lists, if they have been made inactive, they will have an X next to their name.
Does the letter casing of the customer or product match the letter casing in QuickBooks?
Our software is case sensitive, so customer and product information needs to match exactly. If you find they do not match, correct the problem and resync the order.