Frequently Asked Questions

Q: WHAT IS YOUR PRICING?
A: Visit our pricing page and choose one of our plans. Each unique order number counts towards your yearly limit. If you use Ordoro, ShipStation or ShipWorks, then you have one connection regardless of selling channels.

 

Q: HOW OFTEN DOES THE SYNC RUN?
A: Our software will automatically sync orders each hour, until you purchase a subscription or your trial expires. Our software will sync inventory or orders from QB every fifteen minutes.

 

Q: HOW DOES IT MATCH PRODUCTS AND SKUS?
Our system matches the product SKU and the QuickBooks item name. If you need to change the mapping, read this guide. For our recommendations on organizing SKUs, read this guide. Connex will create new products, if it cannot find a match.

 

Q: HOW DOES IT MATCH CUSTOMERS?
A: Connex can match customers by their name, company, selling channel, or a single customer for all orders. For details, refer to this knowledge base article.

 

Q: HOW DO I SYNC INVENTORY?
A: To sync inventory from QB to your site, the products must exist on your site first. The QuickBooks name field should match the product SKU in your store. This article describes syncing inventory from QuickBooks to your online store.

 

Q: HOW DO I SYNC HISTORICAL ORDERS?
A: Connex can import historical orders or change existing orders. Connex allows you to sync up to thirty days back. As a trial user, you may only sync five hundred orders during a seven day period. Once you purchase, you may sync as far back as you want.

 

Q: HOW DO I SYNC ORDERS FROM QB?
A: Connex can sync orders from QuickBooks to many ordering solutions. To see a list of solutions where Cloud Cart can sync orders, visit our features page. To read a quick start on syncing orders, read this section of our knowledge base.

 

Q: HOW DO I CHECK THE TRANSACTION LOG?
A: Connex will display sync failures and successes. These can be found in the transaction log of your Connex account.
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