What info should I submit to technical support?

I am syncing orders from my website to QB. What info do you need?

So we can best assist you, follow these steps:

  1. Email support AT jmawebtechnologies.com. Mention you use Connex for QuickBooks. If you are using our contact form, there is no need to email us. The form will send the email.
  2. Send us your Connex user name, which you enter at connexforquickbooks.com/login
  3. What connection is causing the error? Please list the website and connection name from the my connections page.
  4. Send copies of the order from your ordering solution and QB. You can use SnagIt, or any other screenshot program, to take screenshots. 
  5. Point out what is wrong. For example, the shipping amount is missing.
  6. Make sure your screenshots contain the order number, date, and customer name.

I am syncing orders from QB. What do I need to do?

When you send us orders, they are held in a queue and Connex processes them. You must stop the processing of orders, so they stay in the queue. Here are the steps:

  1. Login to Connex.
  2. Click configure.
  3. If you're syncing inventory updates from QB, change the inventory timers under the inventory tab. Set them to a few days ago.
  4. If you're syncing orders, click the QB export tab. Change the timers to yesterday and tomorrow: dates.png
  5. Click submit.
  6. Go to connexforquickbooks.com/task. Delete all tasks associated with your website: task.png
  7. Run your web connector.

Connex will sync no data, if the task has been removed. To sync, click submit at the configure page.

 

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